Returns & Exchanges
Due to the perishable nature of our premium chocolate, we are unable to accept returns for change of mind. However, if your order arrives damaged or incorrect, we are committed to providing a replacement or refund to ensure your satisfaction.
Inspect Your Order
Upon arrival, please immediately check your chocolates for any damage sustained during transit or any discrepancies from your order confirmation.
Contact Customer Lounge
Within 48 hours of delivery, email our team with your order number and high-quality photographs of the damaged product and packaging.
Assessment Process
Our quality assurance experts will review your claim to determine if the product was affected by heat or structural damage during the shipping process.
Resolution
Once approved, we will process a full refund to your original payment method or dispatch a fresh replacement of your handcrafted chocolates at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing